Sale Terms & Conditions
The customer must inspect the machine upon delivery on site and highlight any issues with the machine to the company at the point of delivery otherwise the machine shall be deemed to be in good working condition.
The customer may not transfer the use of the machine to any other individual or company without the prior written approval of the company.
The customer accepts the warranty issued for the machine and understands that the repairs of the machine, if any, will be the responsibility of the manufacturer and not the responsibility of the company.
The customer shall be responsible and agrees to bear the fees for the servicing and/or preventive maintenance of the machine in accordance with the manufacturer’s recommendations.
The machine may not be brought out of Singapore for its intended use unless with the prior approval of the company.
The warranty of the machine is for the period as stated in the invoice.
The customer understands that there may be periodic recalls to repair, upgrade or calibrate the machine (“recall”) should the manufacturer solely deem fit to do so and the company will render its all reasonable assistance to enable the customer to facilitate the execution of the recall.
In the event that home healthcare accessories and respiratory care supplies (collectively “consumables”) are purchased by the customer, the customer understands that these consumables must be inspected at the point of collection and any defects be raised to the company at the point of collection.
Once the packaging for these consumables are delivered, they are not exchangeable for safety and hygiene purposes.
The customer understands that the medical oxygen cylinders and regulators must be used in accordance with the manufacturer’s recommendations and must be properly stored away from direct heat and electrical sources and be properly secured.
Payment for any sale of machines and consumables must be paid in full at the point of delivery.
These terms and conditions are governed by the laws of the Republic of Singapore and the company and the customer submits to the exclusive jurisdiction of the Singapore courts.
Rental Terms & Conditions
The rental of the machine is strictly for use of the customer at the customer’s premises and cannot be transferred for the use of any third party.
The customer must notify the company of any malfunction in the machine upon takeover within 24 hours, otherwise the machine will be deemed to be in normal working condition.
Rental units will be delivered to customer site as advised. Charges for special specified delivery will be charged accordingly.
The rental of the machine is commensurate from date of delivery and is computed as a fixed monthly rate.
Customer is to inform the company 7 days in advance if they intend to terminate the rental and arrange for collection of the machine by the company.
The customer is not entitled to claim from the company any unused portion of the rental of the machine upon recall of the machine by the company or the return of the machine to the company.
The machine must be returned in a hygienic condition and the company will be in charge of the disinfection of the machine. If the machine was not returned in a hygienic condition, the company charges a one time fee of $50 for cleaning of the machine.
The company will collect a reasonable sum equivalent the cost of a new unit of a machine or the pro-rated amount of a machine from the customer in the event of any damage arising from any damage to the machine arising from the customer’s fault, negligence and/or wilful recklessness or loss of the rental unit.
The first month’s rental for the machine must be payable at the time of collection of the machine.
The company is entitled to give 3 days’ notice to the customer, either by sms, whatsApp or email, to recall the rental of the machine without any compensation to the customer or refunds of any unused portion of the remaining rental period of the machine.
A refundable deposit will be collected together with the first month rental on delivery.
Upon return of the rental unit, the refundable deposit will be refunded to customer. (If outstanding monthly rental charges are not paid, the amount will be offsetted from the refundable deposit ).
A penalty fee of 2% or min S$50.00 per month or part will be levied for any outstanding and overdue rental charges.
The company will not be liable for any injury or damages caused by and to anyone using the rental unit whether directly or indirectly.
By renting the unit, the customer is deemed to have read and understood and agreed to all terms and conditions as stated. (A copy of which can be found on our website ).
These terms and conditions are governed by the laws of the Republic of Singapore and the company and the customer submits to the exclusive jurisdiction of the Singapore courts.